the devise is not working

Question

Hello, I want help. My device does not work. It stops at the word Android and does not work. Is it possible to help and solve the problem?

Answer 1

Hi ,We have received the issue ticket you submitted, we will arrange engineers to follow up, please inquire your ticket and contact us in the issue ticket reply directly ,thanks

Answer 2

This needs to be reinstalled with firmware. Can you provide the serial number and email address? We will communicate the corresponding information through email address. Thank you.