Dataphone blocked, I don't have the FSK file

Question

Dear Telpo Support Team,

I hope this email finds you well. I am experiencing an issue with my Telpo TPS390 device. When accessing the settings, I receive the following error message:

 "No FSK Detected, connect USB to download FSK!"

This issue prevents me from properly using the device. I have attempted the following troubleshooting steps without success:

Connecting the device to a PC via USB.

Checking for software or firmware updates.

Restarting the device.

Could you please provide guidance on how to resolve this issue? If a software or firmware update is required, kindly share the necessary files and instructions.

Your prompt assistance would be greatly appreciated. Please let me know if you need any additional information.

Best regards,

Nicolas Vanegas Rodriguez

software developer

Answer 1

Hello, fsk should not be set in 390. Please provide the SN of the equipment. Thank you.

Comments

Telpo TPS900
SN:1903G90007400040

I would appreciate it if we could have a meeting in which you could explain to me how to install the FSK file on the device.