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Please check whether the storage space of the account is full:

1. Click the account name in the navigation bar on the left to enter the Account Center.

2. Check whether the space left in the "Upload Space" below is insufficient.

3. If yes, please delete redundant firmware packages to make enough space.

4. Re-upload the firmware package

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Welcome to Telpo Q&A,

If you have a technical question ,please ask here, in English.
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If you have faulty devices need be repaired,please create a issue ticket.

Please inquiry your ticket.

Notice :If you have an urgent question or cannot register account of Q&A, you can contact the online support in below jivochat .
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