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Please check whether the account device limit is full:

1. Click the account name in the left navigation bar to enter the account center.

2. Check the current number of devices to reach the number of "device limit" below.

3. If yes, please delete the redundant equipment until it is below the limit or contact the salesperson for expansion.

4. Add the device again

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Welcome to Telpo Q&A,

If you have a technical question ,please ask here, in English.
.
If you have faulty devices need be repaired,please create a issue ticket.

Please inquiry your ticket.

Notice :If you have an urgent question or cannot register account of Q&A, you can contact the online support in below jivochat .
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