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in T20 by Q&A Freshman (123 points)

Any time I try to download a newer version of an exisiting app from mdm onto a device. I get the following error - MD5 is incorrect[upgrade try count:1]

I have tried deleting the old app version from mdm, deleting the app from telpo device, restarting the device. Nothing seems to work, my only option was to ssh into the device and manually install it

This is the error message I saw from the device logs. Why is it trying to validate the md5 if its a different version of the app? Are we constrained to just the initial version we uploaded

10-04 14:54:45.177  4351  5484 D MqttUtils: publish /e/default/ma/d/plat: {"cmd":"apkUpgradeResp","param":{"apkVersion":"1.0.121","applicationName":"REDACTED","failDes":"1%","status":"1"},"sn":"REDACTED","taskId":"REDACTED"}

10-04 14:54:45.186  4351  4543 D OmcService: deliveryComplete

10-04 14:54:45.188  4351  5484 D RxDownload: update.apk | 168.0KB / 16.0MB | 1%

10-04 14:54:46.578  4351  5484 I RxDownload: retryCount: 6, MD5 verification result: false,

10-04 14:54:46.578  4351  5484 I RxDownload:    param.md5: REDACTED 152647,

10-04 14:54:46.578  4351  5484 I RxDownload:     file.md5: REDACTED D454CF

10-04 14:54:46.590  4351  5484 I RxDownload: Download failed. Try again in 1 minute. retryCount: 7.

10-04 14:54:46.590  4351  5484 I RxDownload: Error: java.io.IOException: MD5 is incorrect

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1 Answer

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by Q&A Engineer (11.3k points)
Hi,

Please enter into device's root director of floder manager. AIMDM->download .and try to delete the apk that you want to download to device.

Then release the app on mdm platform again

Regards
by Q&A Freshman (123 points)
0 0
Hi, could you elaborate a bit more. There is no Download section in MDM

Not sure how I can access this 'root director'

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